Refund Policy

If VexraAI is not right for you, request a full refund within 30 days of your first paid charge and we will return the amount to your original payment method — no interrogation required.

The guarantee applies to your first payment on a Pro or Business plan, monthly or yearly. You keep the videos you already rendered.

• Email support@vexraai.com from the address on your account.
• Include your Paddle order or receipt number, and the plan you purchased.
• Optionally tell us what didn't work — it genuinely helps us improve.

We confirm within 2 business days. Approved refunds are issued through Paddle and normally appear on your statement within 5–10 business days, depending on your bank.

Cancelling stops future charges but does not by itself return money already paid. You can cancel any time from your dashboard; your plan then stays active until the end of the paid period and switches to the free plan afterwards. If you also want money back, request a refund as described above.

Subscriptions renew automatically. The 30-day guarantee covers your first payment; renewal charges are generally non-refundable because you have already had access to the plan.

That said, if a renewal caught you by surprise and you have not used your renewed quota, contact us within 7 days of the charge and we will usually refund it as a courtesy.

• The request arrives more than 30 days after the first charge.
• The account shows signs of abuse — for example bulk-consuming the render quota and then requesting money back, or repeat subscribe-and-refund cycles.
• The account was suspended for breaching our Terms of Service or acceptable-use rules.
• Chargebacks were opened before contacting us, in which case the bank decides.

If a render fails because of a problem on our side, the credit is restored to your quota automatically, or we restore it manually on request — you are never charged twice for one video. Extended outages that prevent you from using a paid plan are compensated with credits or a pro-rated refund.

The free plan involves no payment, so nothing is refundable there. Where VAT or sales tax was charged, the refund includes the tax amount. Refunds are made in the original currency; currency-conversion differences applied by your bank are outside our control.

Nothing in this policy limits consumer rights you have by law, including the EU/UK right of withdrawal for digital services. Paddle acts as merchant of record for VexraAI purchases, so its buyer terms also apply to your transaction.